At Tebnea, we respect your privacy. This policy explains what information we may collect when you visit our website, place an order, or contact us, and how we use and protect it.
Information We Collect
We may collect information you provide, such as your name, email address, billing and delivery details, order information, and messages sent to us. We may also collect basic technical information about your device, browser, and use of our website.
How We Use Information
We use information to process orders, arrange delivery, provide customer support, send order-related updates, improve our website, and help protect against misuse. We may also send promotional emails where appropriate. You can opt out of marketing messages using the unsubscribe option included in them.
Cookies
Our website may use cookies and similar technologies to support essential features, remember preferences, and understand how visitors use the site. You can manage cookies through your browser settings, though disabling some cookies may affect website functionality.
Sharing Information
We may share relevant information with service providers that help us operate our website, process payments, fulfill orders, provide support, or understand site performance. They may use the information only as needed to provide services to us. We may also disclose information when necessary to protect our business, users, or the website.
Data Retention and Security
We retain personal information for as long as reasonably needed to fulfill the purposes described in this policy, including completing orders and responding to customer inquiries. We use reasonable safeguards to protect information, but no method of online storage or transmission can be guaranteed to be completely secure.
Your Choices
You may request access to, correction of, or deletion of your personal information. You may also opt out of promotional emails at any time. To make a privacy-related request, please contact us via the Contact Us page.
Third-Party Links
Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, so please review those policies when visiting them.
Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children through the site. If you believe a child has provided us with personal information, please contact us via the Contact Us page.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.